Shipping FAQ

Q: How does your shipping work?

A:We have spent a lot of time working to find the most cost effective and safest practices to get your purchase to your quickly, for the best price while being environmentally sound. We partnered with a third party platform to ship our orders via FedEx next day air. Once orders ship most orders will arrive by noon the following day. We will provide you with a tracking information so you know when you can expect your delivery. This approach saves you a lot of money on shipping, and it ensures your product gets to you quickly.

Q: What do you charge for shipping directly to me?

A:We have worked hard to create a simple & affordable shipping rate for overnight delivery, based on shipping zone and predetermined box sizes. Rates are $15 for small box / $20 for medium box / $30 for large box in Central region (Illinois, Iowa, Wisconsin, Indiana, Missouri, Michigan). $30 / $40 / $60 for all other states in continental US. These charges are added at checkout. If you in the area or travelling through, we also provide free pickup at Slagel Family Meats in Forrest, Illinois.  

Q: Do you use Styrofoam shipping containers?

A:We value the environment and have done our best to ensure you are getting the most product in your containers. We have also chosen to NOT use Styrofoam to transport your products because it takes too long to break down. Instead we are using Green Cell, a biodegradable insulator that fits into our recyclable boxes. What is so special about GreenCell? Not only does it perform well as an insulator (with the assistance of dry ice), after you receive your package take the insulator out of the box and remove the outer wrapping. You may either run the inside material under water in your sink or allow it to dissolve outside in your yard. It will not harm the water supply and will completely dissolve with water! Take a moment to watch our video to see for yourself. Please don’t forget to recycle your cardboard box as well!

Q: What is your shipping schedule?

A:We typically ship on Tuesday and Thursday via FedEx overnight. Once your products ship you will receive a tracking number. Slagel Family Farms orders usually process and ship within 5 business days. Goat and lamb orders may have a bit longer processing time, but we will do everything to get your order ready and to your home as quickly as possible. Fairbury Farms orders could take up to 5-7 business days prior to shipping due to the size of the bundles. This is still weeks to months faster than similar sized orders placed with other farms. Please understand that all of your items may not be frozen solid when they arrive to you. Many of our products are cut to order so you are receiving very fresh cuts. The overnight shipping and dry ice enclosed (as stated above) ensure your products will be cold and safe for your family!  

Q: What if I’m not home the day my shipment arrives?

A:Our shipping will arrive via FedEx overnight and does not require your signature. It will be packed to stay cold for many hours after it arrives. Nonetheless, please unpack it right away and place in your freezer or fridge. Once delivery is confirmed, the package becomes your responsibility. We will provide you delivery status updates via email or text message.  

Q: Where do you deliver?

A:We ship to the entire continental United States, this excludes Hawai'i and Alaska.

Q: How can I view the status of my order?

A:Upon purchase, we’ll send you an email confirmation of your order. When your order ships, we will send you status updates on estimated delivery time and delivery confirmation. Additionally, you can return to the site at any time, sign in and view the status of your order.

Q: How precise will my order size be?

A:The cuts, quantities and approximate sizes of your order will conform to the product descriptions. Please expect some variation in the exact weight of each cut from slight differences in preparation, animal size and dry-aging.

Q: Can I return my order?

A:USDA regulations do not allow returns or exchanges. Minor tears or rubs on the vacuum sealed packaging or paper wrapper should not affect the safety or taste of your meat. If you have an issue with the packaging, appearance or quality of the meat, please email a photo and description of the issue to Support@sourcetotable.com. We will work with you to resolve your issue.

General FAQ

Q: How does Source to Table operate?

A: Source to Table delivers a broad variety of the very best meats from the farm to your table. We introduce you to your small, independent farmers who produced the animal. You choose the cuts or bundle you want and then we will deliver to your home.      

Q: How much meat do I get?

A:You pick the exact cuts you want, and we will do our best to explain the approximate size and weight of your order.   To improve efficiency with shipping, we have a $75 minimum order size. All bundle descriptions specify the quantity and size of the cuts included. If you choose to make individual selections, you pick the cuts you want based on the product descriptions. To improve efficiency with shipping, we have a $75 minimum order size for individual selections.

Q: Will it fit in my freezer?

A:Orders under 10 lbs will have no trouble fitting that into the available freezer space of an ordinary home refrigerator. You might want to plan ahead for the medium and large sized bundles, with our largest around 95 lbs!

Q: How can I optimize shipping for my order?

A:We have optimized our curated bundles to fit our 3 primary box sizes, and in some cases, provide promotional pricing. They typically provide the best price per pound. If you’re purchasing individual cuts, try to max out your box sizes… small box up to 10 lbs, medium box 11-19 lbs, large box 20-35 lbs. Some cuts (i.e. a whole brisket) might require a larger size box because of overall dimensions.

Q: Why do you need my email?

A: Source to Table is focused on connecting you with your farmer. From time to time we’ll be bringing online new meats and cuts at various price points. You might have some favorites as well, so we’d like to keep you informed. We do not and will not resell your contact information

Q: What kind of farmers do you work with?

A: Our mission is to develop exceptional customer experiences by connecting customers to our farmers and protecting the viability of these farmers. We work only with independent farmers – never industrial operations, meat brokers or warehouses. You will have the opportunity to learn more about these farmers and how they operate. Source to Table helps our farmers by exposing them to a broader customer base and managing the marketing, customer support, packaging and shipping.

Q: How can I work with Source to Table to sell my meat?

A:We are open to working with more independent producers who align to our high standards in meat quality and animal care practices. Please contact us at Support@sourcetotable.com to learn more.