F.A.Q
1. How does your shipping work?
A: Orders are shipped directly from our farmers to you, and never through a warehouse. Since all products ship direct from the individual farmer, we cannot order from multiple farmers at the same time.
We utilize local curriers and national carriers (i.e. FedEx) to ship to your home. We send a notification several days prior to shipment so you know when you can expect your delivery.
2. What do you charge for shipping directly to me?
A: We have worked hard to create a simple & affordable shipping rate for overnight and express ground delivery, based on shipping zones and predetermined box sizes.
3. Do you use Styrofoam shipping containers?
A: No way! We value the environment and have done our best to ensure you are getting the most product in your containers. Our farmers either use Green Cell insulators (corn starch based) or KodiaKoolers (cotton based) biodegradable insulators that fits into our recyclable boxes.
After you receive your package, take the insulator out of the box and compost it, wash it down the drain (Green Cell) or recycle (KodiaKooler). Please don’t forget to recycle your cardboard box as well!
4. What is your shipping schedule?
A: We ship once per week unless during holidays or special cases with the following schedule:
Slagel Family Farm: orders received by Friday typically ship the following Tuesday. Special orders may require some more time.
Wheeler Farms: orders received by Sunday ship on Wednesday.
Fairbury Farms orders may take up to 15-20 business days due to the size of the bundles. (This is still weeks to months faster than similar sized orders placed with other farms). We do our best to ship your items sooner if possible.
5. What if I’m not home the day my shipment arrives?
A: Your order will arrive to your home and does not require your signature. It will be packed to stay cold for many hours after it arrives. Nonetheless, please unpack it right away and place in your freezer or fridge.
Once delivery is confirmed, the package becomes your responsibility. We will provide you delivery status updates via email.
6. Where do you deliver?
A: We ship to all U.S. states, excluding Hawaii and Alaska!
7. How can I view the status of my order?
A: Upon purchase, we’ll send you an email confirmation of your order. When your order ships, we will send you status updates on estimated delivery time and delivery confirmation. Please note that if you look up your account and your order will shows "Fulfilled", that does not mean that it has been shipped.
8. How precise will my order size be?
A: The cuts, quantities and approximate sizes of your order will conform to the product descriptions. Please expect some variation in the exact weight of each cut from slight differences in preparation, animal size and dry-aging.
9. Can I return my order?
A: USDA regulations do not allow returns or exchanges. Minor tears or rubs on the vacuum sealed packaging or paper wrapper should not affect the safety or taste of your meat.
If you have an issue with the packaging, appearance or quality of the meat, please email a photo and description of the issue to Support@sourcetotable.com. We will work with you to resolve your issue.
10. How does Source to Table operate?
A: Source to Table delivers naturally raised meat from independent farms to your home. We introduce you to your small, independent farmers who produced the animal. You choose the cuts or bundle you want and then we will deliver to your home.
11. How much meat do I get?
A: You pick the exact cuts you want, and we will do our best to explain the approximate size and weight of your order. To improve efficiency with shipping, we have a $75 minimum order size.
All bundle descriptions specify the quantity and size of the cuts included. If you choose to make individual selections, you pick the cuts you want based on the product descriptions.
12. Will it fit in my freezer?
A: Orders under 15 pounds will have no trouble fitting that into the available freezer space of an ordinary home refrigerator. You might want to plan ahead for the medium and large sized bundles.
13. How can I optimize shipping for my order?
A: We have optimized our curated bundles to provide the best price per pound, and offer free shipping to several Midwest states with small surcharge for all others. If you’re purchasing individual cuts, pair them with a bundle and they ship with no incremental costs.
14. Why do you need my email?
A: Source to Table is focused on connecting you with your farmer. From time to time we’ll be bringing online new meats and cuts at various price points. You might have some favorites as well, so we’d like to keep you informed. We do not and will not resell your contact information.
15. What kind of farmers do you work with?
A: Our mission is to develop exceptional customer experiences by connecting customers to our farmers and protecting the viability of these farmers. We work only with independent farmers – never industrial operations, meat brokers or warehouses.
You will have the opportunity to learn more about these farmers and how they operate. Source to Table helps our farmers by promoting them and their brands, introducing them to a broader customer base and managing the marketing, customer support, packaging and shipping.
16. How can I work with Source to Table to sell my meat?
A:We are open to working with more independent producers who align to our high standards in meat quality and animal care practices. Please contact us at support@sourcetotable.com to learn more.